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Return Policy

IMPORTANT NOTICE: BY USING YOUR i.am+ BUTTONS EARPHONES (THE “PRODUCT”) YOU ARE AGREEING TO BE BOUND BY THE TERMS OF OUR LIMITED WARRANTY (“WARRANTY”) . IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED BELOW.

Purchased through Apple

You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

You can read more about Apple's return policy here: http://www.apple.com/shop/help/returns_refund

If you are wishing to return after Apple's 14 day return policy, your BUTTONS will be subject to i.am+'s limited warranty and can only be returned for an exchange if defective.  

i.am+ site or Authorized retailer

Orders made through our website or through an authorized retailer (excluding Apple) can be returned for a full refund within 14 days from the date you received the package. BUTTONS earphones package must be unopened and product must be in new condition (Unused).

If you are wishing to return after the 14 day return policy, your BUTTONS will be subject to i.am+'s limited warranty and can only be returned for an exchange if defective by following the instructions below.

 

All items that are to be returned need an RMA. To get an RMA (Return Authorized Merchandise) number, please send an email to support@iamplus.com and provide
the following information:

  1. Original purchase receipt
  2. Reason for returning
  3. Serial number from packaging
  4. Your contact information (name and phone number)

A customer service representative will assign an RMA number and send an RMA form to the End User. Upon receiving the RMA number and form, End User should securely package the defective BUTTONS, enclose a copy of the RMA form in the box, and send BUTTONS to be returned to the i.am+ authorized service facility indicated on the RMA form. BUTTONS must be returned with freight prepaid. Returns associated with valid RMA number will be returned to their origination at End User’s expense. If i.am.plus determines that a Product returned by an End User does not comply with the warranty set forth herein, then the End User will also bear i.am+ cost of shipping the BUTTONS back to the End User.

 

 

 

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