Refunds on purchase made through i.am+ typically take 5-15 business days to process from the date we receive the package.
Purchased through Apple:
All returns must be received within 14 days of purchase with a valid receipt and are subject to Apple’s refund policy. You can read more on their return policy here: http://www.apple.com/shop/help/returns_refund
Orders made through our website can be returned for a full refund within 14 days of receiving the package. BUTTONS earphones package must be unopened and product must be in new condition (Unused).
To get an RMA (Return AuthorizedMerchandise) number, please send an email to firstname.lastname@example.org and provide
the following information:
- Original purchase receipt
- Reason for returning
- Serial number from packaging
- Your contact information (name and phone number)
We do not offer refunds after 14 days and we will only accept exchanges.